We at QorePress Web Services understands that sometimes things happen, and you may need a refund on fees paid for our services. We try to be fair, so our refund policy is here to ensure a win-win for both parties.

Our refund policy has been devised to define the situations under which QorePress will provide a refund, the procedure for claiming a refund and the responsibility of QorePress in circumstances resulting in such a claim.

By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

• Our refund policy covers the refunds by QorePress and/or a website owned and managed by QorePress Web Services (a web Agency in Nigeria).
• This policy does not have any application for companies which are not owned or controlled by QorePress or for persons not employed or managed by QorePress. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which QorePress website link.

Filing a Complaint

• At QorePress Web Services, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
• Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at support@qorepress.com for a final dialogue prior to requesting a refund.
• Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At QorePress Web Services, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the program in which our services and refund policy related to each service is very clearly listed:

Web design projects require extensive resources, consumes our time and incurs internal expenses. Once a payment or deposit is made, refunds can be considered as follows:

• Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take up to 21 working Days to refund the amount paid.
• Partial refund: In cases where work has started, a prorated refund will be calculated according to the proportion of work completed.
• No refund: If the project has been completed.

Applicability of the Delivery Policy

NOTE: QorePress delivery commitment is subject to:

• A project is not taken to be void unless the agreed upon payments are clear.
• Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to QorePress.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, QorePress is not liable to follow its delivery or refund commitments.
• There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Processing of Refunds

The full refunds and partial refunds will be processed and mailed within 21 working days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project.

Changes

QorePress may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of QorePress website and services after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at support @ qorepress.com